A friend recently invited me to join HauteLook, a free site that offers members access to exclusive on-line designer sales. While it's too soon to tell if this site will prove useful, upcoming sales for December - which include fashions from LaRok, Rock & Republic, and Ya-Ya - look promising.
Here's what they say: "HauteLook is a private club which organizes exclusive 48 - 72 hour on-line private sales for its members. Held only for the top designer brands in the fashion industry, HauteLook provides an exclusive platform where these brands can reach their customers directly. As a result, HauteLook members are able to receive discounts of up to 75% off of retail prices on the latest fashion merchandise from the comfort of their home or office."
Join HauteLook Today!
Here's what they say: "HauteLook is a private club which organizes exclusive 48 - 72 hour on-line private sales for its members. Held only for the top designer brands in the fashion industry, HauteLook provides an exclusive platform where these brands can reach their customers directly. As a result, HauteLook members are able to receive discounts of up to 75% off of retail prices on the latest fashion merchandise from the comfort of their home or office."
Join HauteLook Today!
I'm still waiting for my other order.
So my advice to those of you who purchase on Hautelook - pay for the expensive, expedited shipping (which hopefully happens as it should!!) or just be prepared to wait weeks (in some cases) before you order anything. The reps who answered the phone were nice enough, but they didn't have any answers and didn't immediately return my calls and NEVER responded to my emails.
I've never received ordered items on time. They're fast at taking out money but slow at delievering.
Also, their customer service are not very helpful.
For Be&D bag that I ordered, they took out my money from my account 3 days after I ordered, but but I've never received the bag after waiting for weeks.
So I called the rep. and found out that they didn't have enough item so they returned it without my knowledge.
If they don't have enough item to sell, they shouldn't have process my order and take money from my account, or at least they should've give me a notice that it was short item then credit it right back.
But they didn't credit it back to my account right away even after they found out it was their mistake.
After few calls, the rep. told me they'll credit it back to me, so I was still waiting it to happen.
Suddenly, today, I received the bag that they said they didn't have enough quantity.
And the worst part was the bag was DAMAGED.
And it came with the notice that it's not refundable!
I was so mad and called the Rep., she said, she'll email me the returning label, and once they receive the item they'll credit me back.
I'm still waiting for that returning label.
And my money was out since 11/23.
I've never expierenced this trouble in my entire life.
Just hoping I can finally get my money back.
And all this time, none of the rep. apologized for their mistake.
So my advice is, DON'T USE THIS SITE!!!!
If you are looking for discounted luxuary goods with good service, go to RueLaLa.com or ideeli.com
They have great customer services and fast delivery.
Finally got a package a month after I placed my order, (without the tracking number ever working) only to find out it only contained 1 item out of the 4, with the invoice stating a refund on one. I called asking why I only had 1 item when the invoice states 3 items and 1 refund. CS rep kept trying to explain that the other items were arriving separately and that I should wait ANOTHER week. I kept trying to explain that this whole time, I was not made aware that only 1 item was in stock. They told me they were only waiting on 1 item and would ship the rest out once they found out the status of that one over-sold item. She kept trying to explain the "short shipment" procedure to me when I already understood that. She kept going around and even said, "let me explain this in a way you can understand". Um, I understand your short shipment policy, but I'm asking why I was never notified about the other items, or why the tracking number that took so long was never active, and why I was never followed up on it, why I never received an email about the short shipment even though the site says they will contact you in 5-7 days regarding the matter, etc.
So eventually, she was basically telling me to wait even longer for the other 2 items since they were all coming from different locations. I was wondering why I was waiting so long when I lived in the same city as this company. I called yet another time and was told the same thing, to give it another week. Finally I called today, only for them to tell me that i'd be getting a refund on the remaining 2 items. Wow, thanks for letting me know this whole time that I wouldn't be getting 3 of my 4 items, without warning, and with me having to call on a regular, while customer service acts like I am bothering them. Maybe if they updated me on the status of my order once in a while, or even ONCE. All 4 items were a gift to 1 person, and here I am, almost 2 months later with only one.
Take your business elsewhere!
I definitely think the site is worth it.
I have gotten over 80% of my orders without issue but when u the Consumer notify Haute that there is an issue with your order, prepare to struggle in order to get it rectified.
If they catch the problem first before it ships, I have been lucky enough thus far to get a refund and Haute Dollar credits to spend.
Haute is not perfect, u sound like a Haute plant on this site, not a real consumer.
The first employee I spoke w/ also informed me that she could just "get all of my information from IT" if I didn't give it to her on the phone. Um, how secure is that? I was then told that "somebody from the legal department would call me," which later turned into, "no one from the legal department is here at 4pm on this business day," to "well, we actually don't HAVE an in-house legal department."
At the very least, this is a very poorly run site w/ very poor customer service & very unorthodox, potentially dangerous (for your personal credit&identity) business practices.
I could deal w/ slow shipping. I cannot, however, deal w/ incompetent, underpaid representatives w/ bad attitudes threatening to access my personal credit information.
Good thing I am only out $40, I could have purchased the same items locally for less than what I paid (personal choice, thought I would give them a chance, didn't feel like going shopping) - bad thing - over priced items, "shipping" is ridiculous, customer service is non-existent, total scam - I agree, don't waste your time or money - good for those very few who had good experiences - be happy about your good luck as your good experience is obviously rare - there are many legitimate sites out there.
Site should be shut down...sorry I didn't check them out further.
Overall, I am very satisfied with Hautelook.com