Recently, I wrote a comprehensive post about my first (and only) shopping experience with ASOS.com, the UK's "online fashion store." In my report, I mentioned that the high cost of shipping (I was charged $40 for 3 items) would probably prevent me from shopping with ASOS in the future.
Well, it just so happens that my story grabbed the attention of some folks over at ASOS headquarters. In fact, one of their managers emailed me to let me know a couple things: First, he said that my order was improperly billed as an "express" shipment when in fact, it should have been much less considering how long my items took to arrive (about 9 days). Secondly, they offered to refund my shipping charge, and stated that they've corrected this procedural error on their end. I must say, it feels pretty good to think they noticed and care enough to try to remedy a problem and please a customer. Props to ASOS customer service!
The ASOS peeps also asked for my opinion on how they could improve their delivery service to the United States, and here's where I'd love to have your feedback. What would YOU like to see from ASOS shipping? Is it speed (e.g. $40 for 2 day delivery) OR lower cost (e.g. $5 for within 8 days)?
My answer is simple: Give me my items within a week for $5! That would rock. In fact, that would definitely encourage me to give them another chance. What about you ladies? Would you be more willing to shop at ASOS if they offered lower shipping fees? I would love to hear your feedback--and the people from ASOS are listening, too!
Sunday, November 9. 2008
ASOS Update and Reader Feedback
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Adventures in Online Shopping: ASOS.com
[Read our update here.] Have you ever wondered what it's like to shop at ASOS.com, the UK's so-called "Online Fashion Store"? I know I have! So I finally decided to place my first order and review the goods. Here's how it went: Navigating the site
[Read our update here.] Have you ever wondered what it's like to shop at ASOS.com, the UK's so-called "Online Fashion Store"? I know I have! So I finally decided to place my first order and review the goods. Here's how it went: Navigating the site
Weblog: The Budget Babe
Tracked: Nov 09, 22:52
Tracked: Nov 09, 22:52
I always browse ASOS, but the shipping price is just ridiculous. I'd be more than willing to finally make a purchase if shipping was much, MUCH lower.
That's awesome that ASOS is so willing to listen to a customer's concerns and make them happy.
I'm going to pass on your thoughts to the relevant people - and we're definitely going to have a conversation about the shipping costs. It's all down to you, Budget Babe, so thank you!
If you have any other thoughts please don't hesitate to write them on here or email me. You can get me on ilanaf@asos.com.
Ilana x
Community Manager
ASOS.com
twitter.com/ASOS_Ilana
PS - love the blog!
XOX BB
i'm extremely excited at the news!!
Let me know how you get on. x
Ilana
ASOS.com
VAT should only be paid by EU (Eurepean Union) residents! VAT is supposed to go the UK revenue department but if they show that it's a non EU order then they can keep it for themselves. Example: If a scarf price is GBP 100, the actual price is GBP 85 + GBP 15(payable by EU residents only) here is the UK law http://www.hmrc.gov.uk/vat/int-exports.htm#6
it's under VAT on exports of goods to non-EU countries
Here is a well known UK formal wear website that follows the UK law: http://www.tmlewin.co.uk/Content.aspx?content=Customer-services.htm
go to the bottom of the page in the Q&A section, it's under question 9.
Bottom line you are paying 15% more than you are supposed to!